We have learned that solutions and configurations we have build on ad-hoc requests of our customers, could easily be re-engineered to be of value for other customers, says Bastiaan Deblieck, TenForce Account Manager.

Based on practical, industry experience we have combined the generic configuration possibilities of the TenForce product, with pre-configured setups for workspaces, lists, indicators and dashboards, reports, etc.

The benefits of this approach are:
 

• Use of the best practices available,
• Integration with other TenForce functions like time sheet, integration with MS Project and MS Outlook, view on the resource and team workload,
• The solutions are delivered as configuration settings on top of the standard TenForce product. This means that full support and upgrade paths remain available. Moreover customers wishing to adapt the ‘out-of-the-box’ settings can do so.

ScrumForce

ScrumForce is TenForce's support for the Scrum development methodology.
 

• Supports Stories and Sprints
• Manage resource calendar and availability
• Organize Retrospective & Planning meetings
• Track Product Backlog
• Automatic Velocity calculation

SupportForce

SupportForce is a Helpdesk system that is fully integrated with company processes
 

• Ticket number Auto Respond.
• Attachment support.
• Clarification questions and Email replies logged.
• Full audit trail.
• Log time spent on ticket resolution by person/unit.

AuditForce

AuditForce assists organisations not only in the preparation and execution of audits, but also drives the work created based on the audit findings.
 

• Create template-based audits
• Manage hard dependencies between tasks with successor and predecessor links.
• Capture time spent on detailed audit step.
• Implement auto validation using ‘calculated fields’
• Drive corrective actions throughout your organization