Complaints spiraling out of control, or taking too long to resolve?
Swift Complaint Handling
Turn Complaints into Insights
Address customer complaints swiftly with an end-to-end process
1
Plan
- Set clear objectives for resolving complaints
- Plan strategies to address various types of complaints
- Establish timelines and responsibilities for each step
2
Capture customer complaints
- Capture detailed information about each complaint
- Attach associated documents for record keeping and audit purposes
- Collect data from customers and suppliers from multiple sources (email, website form, etc.)
3
Take action
- Assign tasks and track progress in real time
- Categorize complaints by type and severity
- Connect complaints to nonconformance reports to generate corrective and preventive actions
4
Report and Analyze
- Generate customizable reports to track key metrics such as throughput, lead-times and number of open tickets
- Conduct in-depth analysis to identify recurring issues and patterns
- Gain valuable insights to optimize your complaint handling process
5
Close the loop
- Confirm that customer complaints have been resolved
- Ensure preventive measures are in place to mitigate future complaints
- Maintain compliance with industry regulations and standards
Grievances to growth: turning complaints into a competitive edge
Accelerate Complaint Resolution Times
Resolve complaints swiftly, with an automated process that keeps the right people in the loop with email notifications, automated task assignments, and reminders.
Drive Continuous Improvement with Root Cause Analysis
Consolidate complaint data to identify common issues and patterns quickly. Integrate with CAPA to accelerate action planning and manage improvement projects.
Ensure Compliance and Cost Efficiency
Avoid fines and regulatory repercussions by handling complaints efficiently. Cut down on Cost of Poor Quality (COPQ) by addressing complaints swiftly and thoroughly.
Enhance Brand Loyalty and Customer Delight
Spread the Voice of the Customer (VoC) across your organization by integrating with other modules. Build your brand reputation by transforming complaints into insights.
30%
faster complaint resolution
Seamlessly integrate with other TenForce modules to unify your EHSQ processes
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Audit & Inspections
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Incident Management
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LoTo
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Permit to Work
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Management of Change
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Shift Management
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Risk Management
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Competence management
ď§
Quality management
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Contractor Management
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SAFETY DATASHEETS
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MECHANICAL INTEGRITY
ďŹ
Document control
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Complaint Handling
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Environmental Management
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CAPA
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Environmental reporting
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Compliance calendar
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Your peers trust us
Our customers rely on TenForce to foster a proactive safety culture and drive continuous process improvement. The outcome? Increased team efficiency, reduced administrative burden, and significant cost savings due to fewer fines and incident-related downtime.
Book a demo
Curious to see how TenForce can make your workday easier? Book a demo, and weâll show you what our EHSQ platform can do! One of our in-house experts will guide you through the ins and outs, showing you exactly how TenForce can tackle your challenges, whether itâs managing safety, streamlining compliance, or keeping quality in check.
So, choose a time that works for you, and letâs explore how TenForce fits into your day-to-day.
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