Track customer or supplier feedback and define corrective actions. Optimize your communication.

 
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The complaint handling module in TenForce captures complaints and questions arriving via email or website forms and automatically creates tickets in your TenForce configuration.

As from that moment on, all actions and feedback (via email) to your customers or suppliers are linked to that ticket and allow you to handle it efficiently. TenForce offers you a full historical overview of your events and updates per ticket.

Standard reports show you (amongst other information) throughput, lead-times, the number of open tickets – allowing you to analyze your complaint process and further optimize it.

TenForce Complaint Handling Out-of-the- Box Features

  • Real time Advanced Reports & Dashboards
  • Task Management
  • Automated Action Tracking
  • Email Notifications and Alerts
  • Mobile & Offline Access
  • Configurable Forms
  • Secured Data Environment
  • 24/7 Support Team
  • Training Platform