Complaints spiraling out of control, or taking too long to resolve?
Swift Complaint Handling
Turn Complaints into Insights
Address customer complaints swiftly with an end-to-end process
1
Plan
- Set clear objectives for resolving complaints
- Plan strategies to address various types of complaints
- Establish timelines and responsibilities for each step
2
Capture customer complaints
- Capture detailed information about each complaint
- Attach associated documents for record keeping and audit purposes
- Collect data from customers and suppliers from multiple sources (email, website form, etc.)
3
Take action
- Assign tasks and track progress in real time
- Categorize complaints by type and severity
- Connect complaints to nonconformance reports to generate corrective and preventive actions
4
Report and Analyze
- Generate customizable reports to track key metrics such as throughput, lead-times and number of open tickets
- Conduct in-depth analysis to identify recurring issues and patterns
- Gain valuable insights to optimize your complaint handling process
5
Close the loop
- Confirm that customer complaints have been resolved
- Ensure preventive measures are in place to mitigate future complaints
- Maintain compliance with industry regulations and standards
Grievances to growth: turning complaints into a competitive edge
Accelerate Complaint Resolution Times
Resolve complaints swiftly, with an automated process that keeps the right people in the loop with email notifications, automated task assignments, and reminders.
Drive Continuous Improvement with Root Cause Analysis
Consolidate complaint data to identify common issues and patterns quickly. Integrate with CAPA to accelerate action planning and manage improvement projects.
Ensure Compliance and Cost Efficiency
Avoid fines and regulatory repercussions by handling complaints efficiently. Cut down on Cost of Poor Quality (COPQ) by addressing complaints swiftly and thoroughly.
Enhance Brand Loyalty and Customer Delight
Spread the Voice of the Customer (VoC) across your organization by integrating with other modules. Build your brand reputation by transforming complaints into insights.
30%
faster complaint resolution
Seamlessly integrate with other TenForce modules to unify your EHSQ processes
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Audit & Inspections
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Incident Management
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LoTo
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Permit to Work
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Management of Change
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Shift Management
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Risk Management
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Competence management
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Quality management
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Contractor Management
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SAFETY DATASHEETS
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MECHANICAL INTEGRITY
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Document control
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Complaint Handling
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Environmental Management
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CAPA
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Environmental reporting
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Compliance calendar
Dive deeper into this topic
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Reporting an incident or nearĀ missĀ isĀ an important first step.Ā ItāsĀ what comes next that counts, because only by understanding what happened can you prevent the same event from occurring again.Ā
You need to understand how serious the risk was. You need to see whether similar events are happening in the same area.Ā AndĀ you need to investigate properly, assign ownership, follow actionsĀ throughĀ and make sure critical fixes are complete before work continues as normal.Ā …
Give Every User a More Useful Starting Point in TenForce
Think about who is using TenForce at your workplace, from contractors and supervisors to site managers and EHS leaders.Ā ItāsĀ unlikelyĀ theyāreĀ all looking for the same thing.Ā Ā
Take the Permit to Work module as an example: a contractor may need a clear reminder of the steps to complete before work can begin, a supervisor may want a quick view of permits waiting for review or due to start that shift, and an EHS manager will want visibility into overdue permitsĀ orĀ suspended work.Ā Ā …
From Reactive SIMOPS to Controlled Operations: Whatās New in TenForce’s Permit to Work
SIMOPS incidentsĀ rarelyĀ happenĀ because oneĀ job was wrongly assessed.Ā They happen becauseĀ multiple permits wereĀ assessed correctlyā¦in isolation.Ā Each job can be planned carefully,Ā andĀ each approval can be done properlyĀ but when work overlaps (in time, space, orĀ hazard)Ā theĀ riskĀ levelĀ changes. And in many setups, that interaction simplyĀ isnātĀ visible.Ā
Our latest Permit to Work updates are built to help you manage that changing risk more clearly, without making the process heavier than it needs to be.…
How to Stop the Hidden Double Work Behind OSHA Reporting
In many organizations, OSHA recordkeeping still sits too far outside the incident process.Ā WhetherĀ you’reĀ reporting aĀ recordable case on the OSHA 300 Log and OSHA 301 Incident Report within daysĀ or preparing theĀ OSHA 300AĀ atĀ year-end, the problem is the same: the informationĀ has toĀ come from somewhere.Ā Ā
But if injury details, classifications, employee information, days away or transferred, and worked hours are managed separately from the incident record, teams end up doing double work.…
Your peers trust us
Our customers rely on TenForce to foster a proactive safety culture and drive continuous process improvement. The outcome? Increased team efficiency, reduced administrative burden, and significant cost savings due to fewer fines and incident-related downtime.
Book a demo
Curious to see how TenForce can make your workday easier? Book a demo, and weāll show you what our EHSQ platform can do! One of our in-house experts will guide you through the ins and outs, showing you exactly how TenForce can tackle your challenges, whether itās managing safety, streamlining compliance, or keeping quality in check.
So, choose a time that works for you, and letās explore how TenForce fits into your day-to-day.
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